FAQs

What is Unfolloworld?‍

UNFOLLOWORLD is an upmarket fashion online store for the daring ones who step out of the crowd.

A network of independent and established designers worldwide created for you.

Which cain of fabric can I find?

Our designers are well-known for their use of high quality Wool, Viscose, Silk, Cotton… You can find more details of our fabrics in the description of each garment.

Ordering at UFW

How will I receive my order confirmation?

You will receive your order confirmation via the email address you provided while making your purchase.

How can I track my order?

When we dispatch your order, you will receive via your email a tracking number and the link of the courier website. 

How can I cancel my order?

You can cancel your order by emailing us at hello@unfolloworld.com mentioning your order number. You can also email us for any query regarding order. 

Please note that you cannot cancel your order after it has been dispatched.

Kindly visit our return policy page for more details.

What is your order preparation times?

We will prepare your order and dispatch it within 48h.

Note: During high volume orders and Christmas, your order maybe may delayed. 

Payment Details

Which methods of payment are accepted?

We accept payments by Visa, Mastercard, Diners Club, JCB, Discover, Amex, and PayPal.

Shipment

Do you ship internationally?

Yes, we do ship internationally. Our website has pre-installed functionality to automatically detect if your order can be delivered to your address or not. Moreover, you can contact us at hello@unfolloworld.com for more info about shipping to your address.

What are the delivery charges?

Delivery charges vary according to your location, which are shown at the final checkouts. Free standard shipping to EU countries for orders over 250€. We charge 15€ (standard delivery) for the orders below 250€ in EU and 25€ for express delivery in EU.

Flat rate of 40€ for shipping outside the EU zone via DHL or EMS .

You will find more details on our website.

Note that customs duties will be charged for all goods shipped outside the EU zone.

How long will it take for my order to arrive?

In Cyprus, we deliver orders the same day for orders made before 12pm, and orders placed after 12pm are delivered the next business day.

At the final checkout you will have different options for delivery. 

We use DHL  for our Express Deliveries. It takes 1-3 business days for the EU zone and 3 to 5 days outside EU.

We use EMS for our Standard shipping it takes 5-8 business days regarding your country.

Returns & Refunds

What is your return and refund policy?

We offer a 100% money-back guarantee, if you return the item within 15 days. 

Please note that any item returned object must comply with our return policy . Kindly visit our return policy page for more details.

Note that sales items are not refundable, they are eligible for exchange or refund in voucher to use on our website.